FAQ

In this section, all installation drawings, operating and maintenance manuals are available for download.

 

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For any technical problem with your Bertazzoni appliance, please contact our Customer Care team at:

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During the use of the cooker, or of the hob, all its accessory parts are subject to wear, such as the pan supports. These can be stained by fat residues deposited over time during cooking, or by the dragging of pans. To clean the pan supports from stains caused by cooking soak them in hot water and vinegar for several minutes and then rub with a sponge. To remove stubborn residues, it is advisable to add baking soda to the mixture of hot water and vinegar. Fatty and sugary residues sometimes tend to caramelize on surfaces, making them difficult to remove. To avoid surface deterioration, it is advisable to clean each component thoroughly immediately after use.

Inevitably, burners and burner caps are subject to wear and can become stained during the use of your appliance. These stains are generally caused by deposits of fats and sugars from cooking. To clean these components proceed as follows: soak in warm water, white vinegar and baking soda and leave for a few minutes, then rub the surfaces with a damp sponge. At this stage add more baking soda to form a scrubbing paste, this will help to mechanically remove the residues. After cleaning, rinse thoroughly with water and wipe dry.

The yellowing of the stainless steel top can be caused by overheating of the surface, due to the use of too large cookware (refer to the instruction manual to know the reccomended dimensions). It is possible to clean the steel plate from this type of stains by using hot water, vinegar and baking soda by creating a cleaning paste. We recommend rubbing with a soft damp cloth, following the direction of the brushed steel. This method can also be effective for removing residues and stains. After cleaning, rinse the cloth several times to remove any residue. We recommended not to pour water on the worktop to prevent it from seeping into the cooker or hob thus causing damage.

It is absolutely normal that the oven generates some smoke and smell when it is first turned on. This is due to the burning off of manufacturing oils used during production. After installing the cooker, we recommend that you turn the oven on for about 1 hour at maximum power before baking food. At the end of this procedure it is advisable to ventilate the room and let the oven cool down. Finally, wipe the oven cavity with a soft, slightly damp cloth.

The formation of condensation on the oven glass is completely normal and is a natural phenomenon due to the moisture generated during the cooking process which turns into water when in contact with the cold surfaces. The oven glass tends to be cooler than the cooking cavity. This is due not only to the temperature difference with the outside environment, but also to the cooling fan. It is a good idea to preheat the oven so that the emperature difference between the oven cavity and the oven door is kept to a minimum.

At the end of cooking, the cooling fan (fan for cooling the oven) may stay on for some minutes. This is completely normal. Some Bertazzoni oven models are equipped with devices for the automatic management of this fan, so that its operation is regulated according to the internal temperatures reached by the oven.

It is very important that the oven is provided with the correct ventilation to allow the cooling fan to work properly. Make sure that the dimensions of the recess in your furniture correspond to those shown in the installation manual. Have you misplaced your installation manual? Search here for the one related to your product.

Unlike gas, where the cookware is heated by the flame, induction transfers heat to the cookware via the magnetic field generated by contact with it. Therefore, induction needs pans made of ferrous material, such as cast iron and steel, to work properly. Pans made of other materials – ceramic, aluminium, copper, glass, porcelain, brass – are not suitable for induction cooking.

The pans to be used on induction hobs must be specific. Usually all pots suitable for cooking on induction hobs bear a specific symbol, recognizable because it resembles a coil.

In the case of pots or pans which do not have a coil symbol, it is possible to test whether or not they are suitable for use on induction hobs. Place a magnet under the pan. If it sticks to the bottom, the pot/pan is ferromagnetic, and therefore suitable for use with induction hob. The pans must be of good quality and contain a good amount of ferrous steel. It is also important that they have a completely flat bottom with no indentations that could cause an insulating gap and prevent the correct temperature detection. It is also important that the bottom of the pots or pans is made of a single material.

The ceramic glass used in induction hobs is very resistant to shocks and sudden changes in temperature, but it may scratch during use of the appliance. The simplicity and convenience of using a glass-ceramic hob leads the user to perform automatic movements, such as dragging the pans on the glass. This may result in scratches caused by friction of the pan base on the glass surface.

Scratches are synonymous with wear and tear and do not determine a defect in the appliance. Scratches due to wear and tear do not compromise the use and safety of the hob. To minimise scratches, lift pans and correctly position them on the designated hot zones.

For correct and effective cleaning, it is advisable to follow the instructions in the product manual. We recommend cleaning the glass-ceramic hob immediately after use to prevent the hardening of any food residues. In general, cleaning can be carried out using a slightly damp microfiber cloth and a small amount of neutral soap or dish soap. Make circular movements and rub the entire surface of the glass. After cleaning, rinse the cloth several times, wring it out and rub it on the glass to remove any residue.

 

For more stubborn stains, it is possible to create a cleaning paste using 2 parts baking soda and one part water. Sprinkle the paste on the areas to be treated and spray a little white vinegar to help the scale removal process. Leave for a few minutes and then rub the area to be cleaned with a microfiber cloth. Rinse the cloth, wring it out and remove all residues from the hob, then dry the glass properly. In general, during the cleaning process always take care not to pour too much water on the hob.

It is possible to wash the stainless steel filters in the dishwasher. However, we reccomend the filters are washed by hand with neutral detergent and a non-abrasive sponge, rinsed thoroughly with water and then dried.

It is important that the hood is installed as indicated in the manual, therefore a suitable conduit is used, this must not differ from the diameter allowed because reductions in the diameter of the evacuation pipe reduces the extraction efficiency of the hood. It is also important that you have no more than 2 bends and 5 metres of duct in total.

To ensure efficient air filtration, activated carbon filters should be replaced every 4-5 months. However, this time varies depending on how often the hood is used.

The correct distance between the hood and hob (gas or electric) is usually between 65 and 70 cm.

In any case, it is essential to comply with the specifications in the installation manual of the appliance.

 

In this section you can download installation drawings, instruction manuals for use and maintenance of your Bertazzoni appliance.

Condensation on the hood is normal and is caused by water vapour generated during cooking, which is deposited on the cold surfaces of the hood. Condensation is higher when using an induction hob because it only heats the pots and pans and not the surrounding surfaces. In order to limit this phenomenon, it is advisable to purchase a hood that is suitable, in terms of size and characteristics, for the hob installed and to use, where possible, lids to cover the pans.

 

In general, it is useful to start the hood at maximum power before starting the cooking process and to program delayed switch-off with respect to the end of the cooking.

To avoid the formation of bad odours, it is important to keep your refrigerator clean at all times. For cleaning it is reccomended to use water and white vinegar, or specific products, ensuring these are rinsed thoroughly with water at the end of the treatment.

 

Our advice to prevent odours is to always wrap food, where possible, with plastic wrap or, alternatively, store them in appropriate containers.

To ensure efficient use and functioning of your refrigerator both in terms of performance and energy savings you can follow these simple rules:

 

  •  do not overload the appliance by storing too much food
  • never insert food while it is still hot, but wait until this has cooled down
  • avoid repeatedly opening the door
  • install the product in suitable areas, away from direct heat sources
  • guarantee the appliance correct ventilation
  • always follow the indications and advice given in the product manual

 

Have you misplaced your Installation Manual? Search here for the Manual related to your product

If the dishes are still dirty at the end of the wash cycle, first check that the correct washing programme has been selected for the type of stains being washed.

In general, it is a good idea to follow these instructions before each wash:

 

  • ensure that the cookware and cutlery are correctly positioned inside the machine
  • check that the spray arms are free to rotate without restriction and the holes in the spray arms are not obstructed
  • make sure that the filter on the bottom of the machine is free and cleaned of any residue

Only specific salt for dishwashers must be used. Ordinary cooking salt may contain impurities that are not suitable for the correct operation of the machine.

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